Refund policy

 

Returns

At PITMAT USA, your satisfaction is our top priority. We want you to be completely happy with your purchase, and we’ll do our best to make things right if you’re not.

Our return policy is valid for 30 days from the date of purchase. After 30 days, we’re unable to offer a refund or exchange.

To qualify for a return, items must be unused and in the same condition as when received.

Please contact us before sending your item back to ensure proper handling and faster service.

 

Refunds

Once we receive and inspect your returned item, we’ll send you an email to confirm that your return has been received.

If your return is approved, your refund will be processed and a credit automatically applied to your original method of payment.

 

Exchanges

(if applicable)

We only replace items that are defective or damaged.

If you need to exchange an item, please contact us directly and send it to:

PITMAT USA

10610 E Lucas Ave

Franktown, CO 80116

United States

 

Shipping

To return your PITMAT product, please ship it to:

PITMAT USA

10610 E Lucas Ave

Franktown, CO 80116

United States

Customers are responsible for return shipping costs, which are non-refundable.

If a refund is issued, the cost of return shipping will be deducted from your total refund.